Although walk ins are always welcome, we recommend calling or scheduling your appointment online to ensure availability. A credit card is required at the time of booking to guarantee your appointment. We will not charge your credit card until your service is complete.
Cancellation Policy and Fees
A credit card is required to reserve your massage services. If you are unable to keep your appointment, please contact us within 2 hours prior to your appointment. Cancellations that are not received within 2 hours prior to your appointment are subject to be charged $20.00. NO SHOWS WILL BE CHARGED $20.00. 72 hours is required for entire spa rental, and 40% of your quoted cost will be charged to your credit card if cancellation is not made 72 hours in advance.
Appointment Arrival / Late Arrival
We ask for you to please arrive 10 minutes prior to your first appointment to complete your waiver. We ask that you arrive 5-10 minutes prior to other appointments to ensure you are ready at your appointment start time. Appointments start promptly, and we do not want you to miss even one minute of relaxation. Late arrivals may not receive the full massage time scheduled based on availability, and will be charged full price.
Gratuity is not included in the price of the service. Our massage therapist work hard to provide an excellent experience. Customary tipping is typically $12-$15 per massage. $15+ is exceptional and welcomed.
We are a haven for relaxation. We require you to silent or turn off your cell phone during your service. Please refrain from talking in the massage area, as this your time to relax and we do not want to disturb other guest. Food is NOT allowed in the massage area. Please be mindful of any disturbing noises.
You will be fully clothes during your massage. We ask for you to wear comfortable clothing that is easily accessible for our massage therapist to provide the massage service. Tank tops or a loose neck shirt are perfect. We have tank tops available to purchase.
18+ always welcome. We require a parent or legal guardian to accompany minors between the ages of 12-17 with a massage service. Children of any age may get a 30 Minute Foot Massage and/or 15 Minute Scalp Massage when accompanied by an adult also receiving a service.
While we love children, we do not allow children in the spa while you are receiving services. Children cannot be left in the lobby while a massage is being performed.
We are not responsible for any items that may be lost or misplaced. Please make sure you leave valuable items at home or secure them in a safe place outside of Utopia.
Prices / Services / Promotions
All pricing, services and promotions are subject to change without notice.
CBD Oil / Massage Lotion / Essential Oils
We are not responsible for the outcome or reaction of any of our products.
Gift Certificates are available to purchase as they make great gifts for EVERYONE. They are non-refundable and non-redeemable if lost or stolen. Valid for one year after purchase.
All retail items are non -refundable. In the event, there is a defect, we will work with the vendor to make it right.
A PERFECT WORLD
We strive to create a perfect world where you can relax and rejuvenate while restoring your mind, body & spirit. This is your me time. Relish in it.